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Discussion: Urgent help needed......

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Posted Anonymously	Urgent help needed...... Aug 21 2011, 7:18 AM EDT I was having a webpage in wetpaint named www.zionchurchbatticaloa.wetpaint.com and after that i changed the domine name in to www.zionchurchbatticaloa.com through godaddy, now 2 weeks back i removed my wetpaint webpage from the domine in godaddy and now when i type www.zionchurchbatticaloa.wetpaint.com i'm unable to locate the webpage so please help me on this Quote & reply Post reply Do you find this valuable? Keyword tags: None (edit keyword tags)
CryingDove	1. RE: Urgent help needed...... Aug 21 2011, 11:40 AM EDT \| Post edited: Aug 21 2011, 11:42 AM EDT Many get caught up in your situation by not understanding the process of custom domain names. It is a two-fold process. And the process has to be done in a certain sequence or your site will not be found, as you are experiencing. Here is the sequence. Wetpaint looks at the Cname to find the address of the wiki to redirect to. If no changes to the Cname have been made, then Wetpaint wiki address will be used. If a custom domain name was purchased, one of the steps was to change the Cname to the new address. The domain name registrar (Godaddy) takes the wetpaint address and redirects it to the new domain name address. The start of the redirects has to be on the Wetpaint Cname side. If that does not occur, you wiki will not be able to be found. 1. The Cname data of the Wetpaint wiki must be changed first pointing the address back to your wetpaint address (www.zionchurchbatticaloa.wetpaint.com) before allowing the domain name to expire. 2. Then the Godaddy name can be changed or allowed to expire without incident of not finding your wiki. There is only one way to fix your problem. You must contact jerermy_wetpaint, who is a Wetpaint employee to change the information for you on the Wetpaint server for your wiki. Nothing can be done from this side. Message: http://www.wetpaintcentral.com/account/jeremy_wetpaint and he will be able to fix the issue for you. Jeremy does not work on the weekends, so you will have to contact him on Monday. Quote & reply Post reply Do you find this valuable?
Posted Anonymously	4. RE: Urgent help needed...... Aug 29 2011, 6:28 AM EDT Thanks for the reply, i'm unable to contact Jerermy as his is not responing is there any other person to contact..........??? Quote & reply Post reply Do you find this valuable?
CryingDove	5. RE: Urgent help needed...... Aug 29 2011, 10:29 AM EDT "Thanks for the reply, i'm unable to contact Jerermy as his is not responing is there any other person to contact..........??? " Jeremy is the only contact we have to the server side of Wetpaint. He does not work weekends, which will cause some delay in response. Be patient with him. His responsibilities are enormous. I would imagine, half his day is comprised of reading emails from the community and then prioritizing them to work on. Quote & reply Post reply Do you find this valuable?
jeremy_wetpaint	6. RE: Urgent help needed...... Aug 29 2011, 1:24 PM EDT Generally, anyone can get around this issue by editing their "hosts" file and pointing the domain to the correct IP address. In windows, the hosts file typically lives at C: > Windows > System32 > drivers > etc You can add a line that looks like this to the file: # 216.168.54.8 zionchurchbatticaloa.wetpaint.com This tells your browser to go to that specific IP address (Wetpaint) when you point to that specific domain. Quote & reply Post reply Do you find this valuable?
CryingDove	7. RE: Urgent help needed...... Aug 29 2011, 1:58 PM EDT \| Post edited: Aug 29 2011, 1:59 PM EDT "Generally, anyone can get around this issue by editing their "hosts" file and pointing the domain to the correct IP address. In windows, the hosts file typically lives at C: > Windows > System32 > drivers > etc You can add a line that looks like this to the file: # 216.168.54.8 zionchurchbatticaloa.wetpaint.com This tells your browser to go to that specific IP address (Wetpaint) when you point to that specific domain." I think I am missing something here. The instructions will allow a local computer to access the site via Wetpaint.com address instead of the Godaddy address for that particular computer and not all visitors to the wiki. Wouldn't someone with Admin and above permissions have to do this? Then once they have access to the wiki, they can change the Cname properties to reflect the Wetpaint address for that wiki? Quote & reply Post reply Do you find this valuable?
jeremy_wetpaint	9. RE: Urgent help needed...... Aug 29 2011, 8:14 PM EDT "I think I am missing something here. The instructions will allow a local computer to access the site via Wetpaint.com address instead of the Godaddy address for that particular computer and not all visitors to the wiki. Wouldn't someone with Admin and above permissions have to do this? Then once they have access to the wiki, they can change the Cname properties to reflect the Wetpaint address for that wiki? " Yes, I meant to imply that the site creator or admin should follow those steps and then go into their site settings once they are in and disable the custom URL. At that point, everyone should be able to access the site again. Quote & reply Post reply Do you find this valuable?
Posted Anonymously	11. RE: Urgent help needed...... Aug 30 2011, 11:26 PM EDT "Jeremy is the only contact we have to the server side of Wetpaint. He does not work weekends, which will cause some delay in response. Be patient with him. His responsibilities are enormous. I would imagine, half his day is comprised of reading emails from the community and then prioritizing them to work on. " is there a phone number to contact support? Quote & reply Post reply Do you find this valuable?
zionchurch	12. RE: Urgent help needed...... Aug 31 2011, 4:48 AM EDT "is there a phone number to contact support?" Its not working, even after i add the line as 216.168.54.8 zionchurchbatticaloa.wetpaint.com in the hosts when i go to type the URL as www.zionchurchbatticaloa.wetpaint.com its going to www.zionchurchbatticaloa.com, so please help me on this... Is there any phone numbers to contact the support......?? Quote & reply Post reply Do you find this valuable?
Posted Anonymously	13. RE: Urgent help needed...... Aug 31 2011, 5:13 AM EDT "Its not working, even after i add the line as 216.168.54.8 zionchurchbatticaloa.wetpaint.com in the hosts when i go to type the URL as www.zionchurchbatticaloa.wetpaint.com its going to www.zionchurchbatticaloa.com, so please help me on this... Is there any phone numbers to contact the support......??" when we type as http://216.168.54.8.zionchurchbatticaloa.wetpaint.com/ this it says the wiki was not found.... please help us on this......... Quote & reply Post reply Do you find this valuable?
bellswebster	14. RE: Urgent help needed...... Aug 31 2011, 6:13 AM EDT \| Post edited: Aug 31 2011, 6:14 AM EDT I got onto this site fine. Maybe its your browser thats the problem. Quote & reply Post reply Do you find this valuable?
CryingDove	15. RE: Urgent help needed...... Aug 31 2011, 7:59 AM EDT "I got onto this site fine. Maybe its your browser thats the problem." Are you sure you got to the WETPAINT site or did you get to Godaddy's parked site? Did the site you went to have a side navigational menu that started with Job Listings, then Discount Shopping? If so, that is the Parking Site that Godaddy uses for expired accounts. Quote & reply Post reply Do you find this valuable?
CryingDove	16. RE: Urgent help needed...... Aug 31 2011, 8:37 AM EDT \| Post edited: Aug 31 2011, 8:40 AM EDT The instructions do not work and will not work. Here is why. When a custom domain name is set up two addresses are used in two different places. 1. Godaddy in this case, takes the Wetpaint address, equates it to the Godaddy address. 2. In the Wetpaint cname code of the wiki, the Godaddy address is entered and is the first thing that is looked at before it loads the rest of the wiki. When the http://www.godaddyname.com is used it takes the user to Godaddy to get the Wetpaint address, then takes the user to the hidden http://wikiname.wetpaint.com address. When the http://wikiname.wetpaint.com is loaded it looks to see if the http://www.godaddyname.com is there. If it is the wiki will load. ( If the Godaddy account has expired, Godaddy will send any user to a website that belongs to Godaddy (advertising site). This is called "Parking". Godaddy does this for expired accounts for up to 42 days after expiration. After that time frame, Godaddy totally drops the account. And any attempts to access the http://www.godaddyname.com will simply report "404 URL not found" ) The instructions that are given in this post, does one thing only. It simply says go directly to the IP address in the HOST file and load the Wetpaint address and do not go to Godaddy. The instructions given do that. The only error here, is when the Wetpaint wiki starts to load it brings in the Cname code which says - go to Godaddy before loading the rest of the wiki. Since the Godaddy account has expired, Godaddy then sends the user to the Parked website. I toiled over these instructions trying to get them to work a year ago, and now toiled over them trying to help the two posts here on WPC get their wikis back and was not able to get to the Cname on either wiki. The Cname code has to be changed on the server side, and the client side cannot do anything to resolve this. Quote & reply Post reply Do you find this valuable?
Posted Anonymously	17. RE: Urgent help needed...... Aug 31 2011, 10:37 AM EDT Yeah, I think thats what need to be done and Jeremy need to help us on this to remove the custom URL in wetpaint,. The Godaddy account has expired on May 2011 and it's more than 42 days... :( Quote & reply Post reply Do you find this valuable?
Posted Anonymously	18. RE: Urgent help needed...... Aug 31 2011, 10:40 AM EDT Is there any phone numbers to contact the support......?? Quote & reply Post reply Do you find this valuable?
CryingDove	19. RE: Urgent help needed...... Aug 31 2011, 11:50 AM EDT \| Post edited: Aug 31 2011, 12:01 PM EDT "Is there any phone numbers to contact the support......??" I have not seen a phone number for Wetpaint posted, anywhere here, in over 4 years that I have been here. The only other route you may take is to email Wetpaint. information@wetpaint.com Make sure your reference "Wikis by Wetpaint" somewhere in your email. Quote & reply Post reply Do you find this valuable?
jeremy_wetpaint	20. RE: Urgent help needed...... Aug 31 2011, 4:29 PM EDT "I have not seen a phone number for Wetpaint posted, anywhere here, in over 4 years that I have been here. The only other route you may take is to email Wetpaint. information@wetpaint.com Make sure your reference "Wikis by Wetpaint" somewhere in your email. " Any wiki support related messages sent to that address will just be forwarded to the old address. We are aware of this issue and will try to assist as soon as it is possible for us to do so. Quote & reply Post reply Do you find this valuable?
Posted Anonymously	22. RE: Urgent help needed...... Aug 31 2011, 8:52 PM EDT Thank you Jeremy and hope you will do the need full ASAP. Quote & reply Post reply Do you find this valuable?
jeremy_wetpaint	24. RE: Urgent help needed...... Sep 2 2011, 5:19 PM EDT \| Post edited: Sep 2 2011, 5:28 PM EDT "Thank you Jeremy and hope you will do the need full ASAP." Good news! Your site should now be accessible. I actually made a mistake in my earlier instruction on this thread. The new line on the hosts file should look like this: 216.168.54.8 www.zionchurchbatticaloa.com Hopefully that will help for future reference. Quote & reply Post reply Do you find this valuable?

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