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Discussion: login problems for memberReported This is a featured thread

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kmiller922
login problems for member
Jun 27 2011, 3:30 PM EDT | Post edited: Jun 27 2011, 3:30 PM EDT
I am having a bit of a problem with tring to reset the password for my sons account. He has his own email and I think what happened was when he made his account we had a small connection issue. Is there any way you can help get the password reset like emailed to him. Do you find this valuable?    

kmiller922
1. RE: login problems for member
Jun 27 2011, 3:32 PM EDT | Post edited: Jun 27 2011, 3:32 PM EDT
p.s. this is my account his is minikolaid2 Do you find this valuable?    
Naru2008
Naru2008
2. RE: login problems for member
Jun 27 2011, 4:28 PM EDT | Post edited: Jun 27 2011, 4:29 PM EDT
Hi there kmiller9222,

There is a way to have the password sent. Have him logged off of Wetpaint and have him click: Sign into Wikis by Wetpaint at the top left-hand corner of the site. It should pull up the login page. There is a Forgot Password? below the sign in. Have him click on it and it will ask him to put the email he joined with. Once he puts in his email, have him hit Send Password, and it should be put into his Inbox. If it isn't there, have him check the Spam/Junk folder. If it's still not there, wait a couple of minutes and look again.

-Clay Do you find this valuable?    

kmiller922
3. RE: login problems for member
Jun 27 2011, 7:45 PM EDT | Post edited: Jun 28 2011, 3:47 PM EDT
We have tried that and for some reason it still isn't sending the link. I am begining to wonder if when he made his account that he lost connection completly and now is stuck in a loop or if he mistyped the email address. its should be . Granted I have no idea how to try to help him I myself am sort of new to this. Do you find this valuable?    
bellswebster
bellswebster
4. RE: login problems for member
Jun 28 2011, 2:18 AM EDT | Post edited: Jun 28 2011, 9:24 PM EDT
Please don't put your email address on the threads. Perhaps he should rejoin under a new password and email addy. Do you find this valuable?    

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