Location: Wetpaint Central Discussion Forum

Discussion: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINTReported This is a featured thread

Showing 1 - 20 of 22  |  Show  posts at a time
2 | Next

Posted Anonymously
COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:04 PM EDT | Post edited: Oct 4 2009, 9:04 PM EDT
I have put about 400 hours into building up a private Wetpaint wiki. Quite a few colleagues who I would consider my friends kindly donated many hours to the project. Our site involves confidential information, and I've given them my word that I will protect that information. Given Wetpaint's decision to no longer support invitations in private sites, all of that effort is simply gone. What the teenagers defending Wetpaint don't understand is that saying that the site will only be public for 5 minutes at a time is simply not an option for many private sites.

As far as I can tell, this was announced casually in the 6th post in a forum thread. We were not given *any* advanced warning. Many people who have invested many hours in their sites probably still don't know that it has happened. The disorganization and incompetence here is breathtaking.

Wetpaint clearly is a company that is reeling. It just laid of over a quarter of it's workforce, and no company would do something this amateurish (i.e. failing to at least give notice) if it weren't struggling.

A community based web company like this has nothing if it doesn't protect its reputation. Why should anyone here invest another second of time into this company if the company can go out of business at any time? It clearly has no interest in taking care of it's customers when it leaves a market. Why bother investing in your wiki if your host will turn around and stab you in the back like that?

I came very close to leaving a forum post on every major Wetpaint injected site explaining my story. Wetpaint is a closed source system, so if they go belly up, the companies doing business with them could lose their entire investment in an instant. The careers of the IT professionals advocating use of Wetpaint injected are at risk if this happens and they would certainly want to know how incredibly poorly this was handled.
3  out of 4 found this valuable. Do you?    
Keyword tags: None (edit keyword tags)

Posted Anonymously
1. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:23 PM EDT | Post edited: Oct 4 2009, 9:23 PM EDT
"Much to my dismay I have just found out about the private site invitation elimination. Ironically it was also just today that I received IRB approval of my doctoral dissertation. Part of my study was the use of an online group I have already created. I am at a loss with this change as it has completely railroaded my study process. With the integrity of confidentiality compromised beyond what my IRB committee will allow, I have just lost a year's worth the preparation process. I will now need to move my already created site, rewrite IRB application, and prolong my graduation.
I am beyond words in expressing how this has negatively affected me.
Their are professionals that placed a large amount of trust into what was offered here. "
The above was posted in another thread:
http://www.wetpaintcentral.com/thread/3303758/Invites+and+Private+Sites+-+not+working?offset=60

It is another example of how a customer of Wetpaint's was depending on them and how they were terribly damaged by this hastily made and poorly communicated decision. The website may be offered with absolutely not guarantees and "As Is," but the bottom line is that Wetpaint has shown itself to be a desperate company that is not interested in taking care of its customers.
Do you find this valuable?    
Naru2008
Naru2008
2. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:25 PM EDT | Post edited: Oct 4 2009, 9:25 PM EDT
"I have put about 400 hours into building up a private Wetpaint wiki. Quite a few colleagues who I would consider my friends kindly donated many hours to the project. Our site involves confidential information, and I've given them my word that I will protect that information. Given Wetpaint's decision to no longer support invitations in private sites, all of that effort is simply gone. What the teenagers defending Wetpaint don't understand is that saying that the site will only be public for 5 minutes at a time is simply not an option for many private sites.

As far as I can tell, this was announced casually in the 6th post in a forum thread. We were not given *any* advanced warning. Many people who have invested many hours in their sites probably still don't know that it has happened. The disorganization and incompetence here is breathtaking.

Wetpaint clearly is a company that is reeling. It just laid of over a quarter of it's workforce, and no company would do something this amateurish (i.e. failing to at least give notice) if it weren't struggling.

A community based web company like this has nothing if it doesn't protect its reputation. Why should anyone here invest another second of time into this company if the company can go out of business at any time? It clearly has no interest in taking care of it's customers when it leaves a market. Why bother investing in your wiki if your host will turn around and stab you in the back like that?

I came very close to leaving a forum post on every major Wetpaint injected site explaining my story. Wetpaint is a closed source system, so if they go belly up, the companies doing business with them could lose their entire investment in an instant. The careers of the IT professionals advocating use of Wetpaint injected are at risk if this happens and they would certainly want to know how incredibly poorly this was handled."
You know what, this has gone on long enough!

Wetpaint usually doesn't tell people about updates until they are done.

Now I want to ask this, not to just this anonymous user, but to everyone who thinks Wetpaint has turned on us. ( Which they haven't, some of you are just too blind to see it. )

Would it have been to hard to ask Jeremy or the Mods to ask Jeremy if he could tell us ahead of time before they did the updates?

The answer is... NO!

All of you who have complained could have simply asked that, but did you? NO! Youl were too busy complaining to do so. Besides, for those of you who haven't seen it, in Jeremy's thread: ' Invites and Private Sites - Not Working ', there is a link to a site from Crying Dove youl can use for your private sites. Check it out.

~Naru2008
Do you find this valuable?    
Naru2008
Naru2008
3. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:31 PM EDT | Post edited: Oct 4 2009, 9:31 PM EDT
"The above was posted in another thread:
http://www.wetpaintcentral.com/thread/3303758/Invites+and+Private+Sites+-+not+working?offset=60

It is another example of how a customer of Wetpaint's was depending on them and how they were terribly damaged by this hastily made and poorly communicated decision. The website may be offered with absolutely not guarantees and "As Is," but the bottom line is that Wetpaint has shown itself to be a desperate company that is not interested in taking care of its customers."
Now YOU are out of line!

Wetpaint DOES care about it's coustumers ( Us! ) and they ARE interested in helping us!

Everyone kept complaining over the years about the invites malfunctioning, so they decided to get rid of invites.

YOUL asked THEM to FIX the invite button in the past, to come up with a solution. Well, guess what, here is youl's solution youl have asked for: it's gone! No one will longer complain about it not working.

Now, enough IS enough, it's done, over with, move on!

~Naru2008
0  out of 1 found this valuable. Do you?    

Posted Anonymously
4. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:31 PM EDT | Post edited: Oct 4 2009, 9:31 PM EDT
"My group is a volunteer professional organization and we can't open our site AT ALL due to privacy issues, but sometimes we have new team members come in. We won't be able to use your site any more.

The decision to stop supporting private sites is completely up to your company, but it will open you up to more competition. You're missing out on a huge market of companies, professional organizations, and other groups who won't be able to use your site for secure internal collaboration. I encourage you to reconsider the long-term effects of this strategy."
See the above for another group that has lost their entire investment:
http://www.wetpaintcentral.com/thread/3303758/Invites+and+Private+Sites+-+not+working?offset=20
Do you find this valuable?    

Posted Anonymously
5. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:37 PM EDT | Post edited: Oct 4 2009, 9:37 PM EDT
"Honestly! This is a solution? It's not my problem that Wetpaint is understaffed and it takes "a lot of code" to allow private sites to send permissions--this option was already available when I set up my site. I moved my pages from another wiki site to Wetpaint so I could have a private site. This issue of not being able to invite new members to my private site is a deal breaker for me. I'll be moving my site once again and I will definitely not recommend Wetpaint to anyone again."
See above for another customer who will have to move:
http://www.wetpaintcentral.com/thread/3303758/Invites+and+Private+Sites+-+not+working?offset=20

Readers may verify for themselves, but my understanding of CryingDove's idea is that it does involve making the site public.
Do you find this valuable?    

Posted Anonymously
6. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:44 PM EDT | Post edited: Oct 4 2009, 9:44 PM EDT
"I don't know how I could coordinate the lives of 25 people on different school, work, and life schedules to all get and respond to invites within one or even two days. And I really don't want to make their e-mail accounts vulnerable. It would kill the community openness and trust it has achieved."
See above for another customer who Wetpaint has betrayed:
http://www.wetpaintcentral.com/thread/3303758/Invites+and+Private+Sites+-+not+working?offset=20&maxResults=20
Do you find this valuable?    
walrusworldstudios
walrusworldstudios
7. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:47 PM EDT | Post edited: Oct 4 2009, 9:47 PM EDT
Yes, it involves making the site public, for oh, one second. All you need to do is get the URL to the "Sign Up" of your wiki. Other than one second, you will never have to make your site public again. Believing that someone is going to view a public site that is open of one minute is an exaggeration and completely untrue. No one will see your site if it is public for a minute, I guarantee it.

Honestly, you people think we know nothing about Wetpaint. CryingDove's solution is the best solution out there. CryingDove's solution is simple and easy, and a way were NO ONE will see your content.

So, here is a solution that will work and allow full security.
http://splats2.wetpaint.com/page/Private+Site+Inviting

~Walrusworldstudios
WPC Community Moderator
Do you find this valuable?    
Naru2008
Naru2008
8. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:48 PM EDT | Post edited: Oct 4 2009, 9:48 PM EDT
"See above for another customer who Wetpaint has betrayed:
http://www.wetpaintcentral.com/thread/3303758/Invites+and+Private+Sites+-+not+working?offset=20&maxResults=20"
OKAY! STOP THIS, NOW!

Wetpaint has NOT betrayed ANYONE!

Youl asked for this, and this is the point youl are missing: Youl asked for them to do something, and they did something.

Youl asked for it.

Now stop posting crap about Wetpaint!

~Naru2008
Do you find this valuable?    
Naru2008
Naru2008
10. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:50 PM EDT | Post edited: Oct 4 2009, 9:50 PM EDT
"Yes, it involves making the site public, for oh, one second. All you need to do is get the URL to the "Sign Up" of your wiki. Other than one second, you will never have to make your site public again. Believing that someone is going to view a public site that is open of one minute is an exaggeration and completely untrue. No one will see your site if it is public for a minute, I guarantee it.

Honestly, you people think we know nothing about Wetpaint. CryingDove's solution is the best solution out there. CryingDove's solution is simple and easy, and a way were NO ONE will see your content.

So, here is a solution that will work and allow full security.
http://splats2.wetpaint.com/page/Private+Site+Inviting

~Walrusworldstudios
WPC Community Moderator"
Thanks for coming Walrus! I though I would have to put up with this my-self, thank the god! :)
Do you find this valuable?    
walrusworldstudios
walrusworldstudios
11. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 9:52 PM EDT | Post edited: Oct 4 2009, 9:52 PM EDT
"Another customer that has lost their entire investment:
http://www.wetpaintcentral.com/thread/3303758/Invites+and+Private+Sites+-+not+working?offset=20&maxResults=20"
Stop posting this now! This is extremely annoying and not true to the least bit. Wetpaint is always looking for community suggestions, and always listens to the community. This is your final warning.
Do you find this valuable?    

Posted Anonymously
12. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 10:11 PM EDT | Post edited: Oct 4 2009, 10:11 PM EDT
Naru and Walrus,

I appreciate that the two of you are just trying to be helpful here, but I think that this comes down to the difference between how adults and younger people look at responsibility. I hope for your benefit that some day when you are older you get a job where you hold some professional responsibility. When and if you do, I think that your perspective will change and that if you were to reread the relevant threads, you would realize that the adults who are saying that they have no choice but to leave Wetpaint are telling the truth.

We also understand how Wetpaint works. Many of us have probably invested hundreds of hours in it. Many of us have also studied internet marketing, so we understand that the odds of a bot indexing our site when it is public for a very short period of time are extremely low. All of that doesn't matter though.

I'm sorry that I don't have the patience to explain why this is true to you. Perhaps you can see from the certainty in the voices of the people that I have quoted above that this is simply not negotiable for some wikis. We have lost our entire investment.
1  out of 1 found this valuable. Do you?    

Posted Anonymously
13. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 10:18 PM EDT | Post edited: Oct 4 2009, 10:18 PM EDT
Walrus, I'm simply trying to make a point. Making my point requires collecting evidence. If people don't want to read that evidence, they are welcome to ignore the thread.

However, if you would like, I won't paste any other quotes. I just have one more post that I would like to make in which I address Wetpaint directly. Is that okay?
Do you find this valuable?    
walrusworldstudios
walrusworldstudios
14. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 10:24 PM EDT | Post edited: Oct 4 2009, 10:24 PM EDT
I realize that you are trying to make valid points here. However, you do not need to quote posts from other threads. They are already on another thread and Wetpaint has already viewed that thread many times.

If you would like to discuss something with Wetpaint, then post it. I have given you a few solutions, and, I hope you can make use of them. If not, then, it is alright. (Remember, I do not work for Wetpaint. I am here to help answer questions and support wetpaint by being a community moderator.)
Do you find this valuable?    
Naru2008
Naru2008
15. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 10:35 PM EDT | Post edited: May 28 2011, 12:38 PM EDT
"Naru and Walrus,

I appreciate that the two of you are just trying to be helpful here, but I think that this comes down to the difference between how adults and younger people look at responsibility. I hope for your benefit that some day when you are older you get a job where you hold some professional responsibility. When and if you do, I think that your perspective will change and that if you were to reread the relevant threads, you would realize that the adults who are saying that they have no choice but to leave Wetpaint are telling the truth.

We also understand how Wetpaint works. Many of us have probably invested hundreds of hours in it. Many of us have also studied internet marketing, so we understand that the odds of a bot indexing our site when it is public for a very short period of time are extremely low. All of that doesn't matter though.

I'm sorry that I don't have the patience to explain why this is true to you. Perhaps you can see from the certainty in the voices of the people that I have quoted above that this is simply not negotiable for some wikis. We have lost our entire investment. "
As long as whoever made this thread apologizes, and not one more BAD/NEGATIVE thing about Wetpaint, i'm sure Walrus wouldn't mind you to post more on Wetpaint about your opinions.

I am sure they can tell us ahead of time about updates before the are made, but I can not guarantee it will start happening.

I'm sure Walrus can mention this as a posaibility to Jeremy.
Do you find this valuable?    

Posted Anonymously
16. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 4 2009, 10:55 PM EDT | Post edited: Oct 4 2009, 10:55 PM EDT
"I realize that you are trying to make valid points here. However, you do not need to quote posts from other threads. They are already on another thread and Wetpaint has already viewed that thread many times.

If you would like to discuss something with Wetpaint, then post it. I have given you a few solutions, and, I hope you can make use of them. If not, then, it is alright. (Remember, I do not work for Wetpaint. I am here to help answer questions and support wetpaint by being a community moderator.)"
Thank you, Walrus. I realize that this is an emotional issue and I'm sure that the balance with which you are approaching it is one of the reasons why you were made moderator.

Thank you for the solutions. Unfortunately for me (and most likely for the people I quoted) they will not be enough. Putting aside the issues of privacy, making the site public, even for a very short period of time, would destroy any sense of professional respect that my visitors have for me and my site. Unless Wetpaint acts, I will essentially lose my wiki.
Do you find this valuable?    

Posted Anonymously
17. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 5 2009, 1:58 AM EDT | Post edited: Oct 5 2009, 1:58 AM EDT
Wetpaint,

Please do better by your customers. Many of them have made large investments in their private wikis and deserve better than this.

It would not be at all hard to make a workaround. For example, you could modify the existing invitation page for private wikis so that they accept a string rather than an email address. This string is then compared against the usernames of registered Wetpaint users. If a match is found, that user receives an email with two links. Clicking the first link runs a script that adds the user to the wiki in question. Clicking the other flags the email as inappropriate. If any wiki creator has more than 5 invites flagged as inappropriate, they can no longer use this form of invitation for their private site.

With this approach, there would be no challenge of confirming that the person who was making the account was the person who received the email, so it wouldn't be at all hard to program. It would require users to make an account before joining the wiki, but we wouldn't mind that because we wouldn't lose our wikis.

Please, give us something. It doesn't have to be perfect, but just let us know that you have a plan and that if you are going to let us down, you will let us down slowly and with warning. What you are doing right now sends a very bad signal regarding the state of your company.
1  out of 1 found this valuable. Do you?    

Posted Anonymously
18. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
Oct 6 2009, 10:21 PM EDT | Post edited: Oct 6 2009, 10:21 PM EDT
Dear anon,

A number of us are quite angry about this change. Wetpaint has truly left many people in the lurch. You can get more info by contacting sbwetpaint@gmail.com. (SB is an acronym for a memorable offensive term).

Other members of the Wetpaint forum who don't know what it's like to have a private site right now, please don't attempt to censor my communication with anon. Either Wetpaint Central is an open forum where people can communicate freely or it is a censored tool of a selfish profit-motivated company. I think that it is an open forum, but if it ever changes, I hope that you will feel as betrayed as we do.

I apologize for reposting this message many times, but the bottom line is that different people may have bookmarked different threads, and they all deserve to know. It's their right.

Wetpaint may have underestimated just how much we have invested in our wikis and how much they have hurt us. Please Wetpaint, give us a real workaround.
Do you find this valuable?    

Posted Anonymously
19. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
May 28 2011, 2:17 AM EDT | Post edited: May 28 2011, 2:17 AM EDT
I searched and searched, yet I could not find the way to add my friends to my private page. I wasted a day on it. I though I had gone retarded! This is a betrayal. Oh and Naru has to work for WP. It's the only answer for the asenine retarded backwards defense of the undefendable. Do you find this valuable?    

Maxwilly
20. RE: COMPLETE BETRAYAL OF CUSTOMERS BY WETPAINT
May 28 2011, 4:10 AM EDT | Post edited: May 28 2011, 4:11 AM EDT
This is a very old thread, but I suppose your question is remotely relevant. It's also a good excuse for me, even as a moderator, to say that I mostly agree with the anonymous users here. Wetpaint never fix things if they are not a core feature of the wikis (for instance, droplets), they just remove them. I don't know if it's because the invites were a liability that was absorbing all their funding, or if it was simply a lazy act to shut users up. Either way, I know how much it affects certain people and many users still don't know that the feature doesn't work.

All the same, it's too late to change it now, Wetpaint aren't adding any new features. They're maintaining the platform (almost) and that's it. They're focused on a different platform now. So I'm afraid you're just going to have to let off steam somewhere else. CryingDove's wiki, You Are Kidding Right? Is a good place to have a nice ole' rant about Wetpaint without getting into trouble over here.

http://youarekiddingright.wetpaint.com/

Enjoy, make sure you let off some steam. And to the Anon that posted today, please use appropriate language.

-Cameron
Do you find this valuable?    
2 | Next