Location: Email Notifications

Discussion: Not receiving email notifications

Keyword tags: Comcast subscribe unsubscribe (edit keyword tags)

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Anonymous  (Get credit for your thread)

Anonymous		 Not receiving email notifications
Mar 14 2008, 12:56 AM EDT
I'm not able to receive any of the email notifications that I subscribed to. I tried the suggestion above, but it didn't seem to help. I tried setting up a bogus user name, then sent a message to myself from that user name. Nothing seemed to trigger an email.

Any suggestions? 0  out of 1 found this valuable. Do you?    
tjm651

tjm651		 RE: Not receiving email notifications
Mar 14 2008, 2:19 AM EDT
I'm the one who left the previous message under "Anonymous". My site is pass30.wetpaint.com. Are you having problems with Comcast email accounts? If I use my work email address, it seems to work fine. If I use any of my comcast email addresses, I can't get the notifcations to work. Do you find this valuable?    
KimberlyB
KimberlyB		 RE: Not receiving email notifications
Mar 14 2008, 12:50 PM EDT
I'm the Email Marketing Manager at Wetpaint. Yes, we do seem to be having some spotty delivery issues at Comcast dating back to 2/23. I am working on getting that cleared up, but in the meantime I would recommend switching to another email address for the next couple of weeks. Sorry for the confusion! 1  out of 1 found this valuable. Do you?    
KimberlyB
KimberlyB		 RE: Not receiving email notifications
Mar 14 2008, 1:57 PM EDT
For Comcast email subscribers not getting Wetpaint mail:

Go to http://www.comcast.net and log in with "My Account" link. Once you are logged in, find the "Email Preferences" section and click on "Spam Filtering". There are two radio button available. If you have selected the first one (the default) then spam filtering is "On". Under that radio button you'll see a checkbox for "Keep a local copy of my Screened Mail folder in Webmail". This defaults to unchecked, but if you check it you should be able to at least access your junk folder and pull out the Wetpaint emails.

Not ideal, and hopefully the delivery issue with Comcast will be cleared up soon! Do you find this valuable?    
tjm651

tjm651		 RE: Not receiving email notifications
Mar 15 2008, 8:50 PM EDT
"For Comcast email subscribers not getting Wetpaint mail:

Go to http://www.comcast.net and log in with "My Account" link. Once you are logged in, find the "Email Preferences" section and click on "Spam Filtering". There are two radio button available. If you have selected the first one (the default) then spam filtering is "On". Under that radio button you'll see a checkbox for "Keep a local copy of my Screened Mail folder in Webmail". This defaults to unchecked, but if you check it you should be able to at least access your junk folder and pull out the Wetpaint emails.

Not ideal, and hopefully the delivery issue with Comcast will be cleared up soon! "
I had the settings you described set for my comcast account, and still was not receiving notifications (even in my junk mail folder). After I selected the radio button to turn spam filtering off, I began to receive notifications... along with a bunch of unwanted mail ;). Do you find this valuable?    

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